July 29, 2020

Did you know that CareHere Connect offers easy to access on-line videos, self-paced tutorials and tons of resources to help you become healthier? Check out all the tools available to you at CareHere Connect – knowledge is power!

Effective immediately:

�        HSA-qualified health plans can now cover telehealth and other remote care service expenses below the HDHP statutory deductible limit, or at no or low-cost sharing, without affecting an account holders ability to continue contributing to their HSA. This provision will last until December 31, 2021.

�        Over-the-counter drugs and medicines can be paid for or reimbursed through an FSA or HSA without a doctors prescription.

�        Menstrual care products are now considered a qualified medical expense and are eligible for payment or reimbursement through an FSA or HSA. All expenses incurred after December 31, 2019 qualify, and the provision has no expiration date.

Right now, our team is working to:

�        Update health care plan eligible expense lists as appropriate

�        Develop a plan amendment template to address these changes

Communicate with your team to help them take advantage of these changes

Did You Know…..

Employees and their dependents who are actively covered under the Lake County Schools Medical Insurance Plan can REFILL PRESCRIPTIONS using the TeleVisit option or can call to schedule a TeleVisit appointment with CareHere.  

1) Schedule a TeleVisit by logging into your CareHere portal at www.CareHere.com 

1. 1. Click Make A Medical Appointment
   2. Enter “Televisit” and your contact phone number in the Reason for Visit section.  (Make sure not to ignore the unknown number when CareHere calls you).  
   3. You will speak to your provider via a telephone call.  Video services are not available at this time. 

2) Call CareHere at 877-423-1330 to schedule your appointment. Make sure to tell them you are requesting a “Televisit”.

3) Via the CareHere App. Search CareHere in your App Store to download. If you have already registered, you can simply log in, otherwise create your account. Access Code: FCSD3

You will have several options to pick up your available medication:

• • Pick up in person at the CareHere facility (Outside pick up is available) 
  • At your local Pharmacy
  • Mail Order 

Remember, if you choose to utilize your local pharmacy or mail order the normal copays will apply.  

In addition to prescription refills, CareHere will continue to offer both on-site and TeleVisit appointments to provide care for our patients with chronic and acute illness.

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Go to CareHere.com/coronavirus for the most up to date patient-facing information on COVID-19.

WHAT YOU NEED TO KNOW: MARCH 20, 2020

Due to global testing supply shortages, the availability of COVID-19 testing at our health centers will

be limited. By directive of the Federal Emergency Management Agency (FEMA) and the Centers for Disease Control and Prevention (CDC), testing supplies and protective equipment are being sent to areas with increased rates of infection. CareHere will continue to test for COVID-19 at select locations as long as current supplies last. While CareHere intended to provide COVID-19 testing at all sites, lack of testing supplies will prevent us from moving forward at this time.

• CareHere will work to assist our high-risk and symptomatic patients to locate alternate COVID-19

testing sites.

• CareHere will offer on-site testing at our health centers when supplies are available.

• Per CDC recommendations, CareHere has activated TeleVisits for patients with coronavirus symptoms.

Patients with symptoms of fever, shortness of breath, and/or cough, should not enter the health center. These patients should schedule a TeleVisit. This CDC directive protects you, other patients and healthcare professionals. These CDC guidelines prevent contamination and potential closure of the health center.

1. Schedule a TeleVisit:

a. Make a Medical appointment

b. Enter ‘TeleVisit’ and contact number in the Reason for Visit section

                             (Be sure not to ignore the unknown number when CareHere calls you)

2. During your TeleVisit, the need for testing and in-person clinical care will be determined. Patients can also schedule a TeleVisit by calling 877.423.1330, but could be subject to longer than normal wait times due to the volume created by the coronavirus.

Did you know you can receive up to 5 counseling sessions for free?! Whenever you’re thinking “I’m in this alone” or “I just need to vent,” take comfort. There’s a whole support system out there through the Employee Assistance Program

The Employee Assistance Program or EAP is a no cost resource to you and all household family members including dependents up to age 26 whether or not they live at home.  

Services are confidential and available 24 hours a day/7 days a week. 

Learn More